Privacy policy
Privacy Policy
Last Updated: 20.02.25
1. Introduction
At Sally Victoria Art, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.
By using our website and services, you agree to the practices outlined in this policy.
2. What Information We Collect
We may collect the following types of personal data:
A. Information You Provide Directly
• When making a purchase: Name, billing address, shipping address, email, phone number, and payment details.
• When contacting us: Email and any other information you provide.
• When signing up for marketing: Email for newsletters (only if you opt-in).
B. Automatically Collected Data
• IP address, browser type, and device information when you visit our website.
• Cookies and tracking technologies to improve website performance (see Section 9: Cookies).
3. How We Use Your Information
We use your data to:
✅ Process and fulfill your orders (including payments and shipping).
✅ Provide customer support and respond to inquiries.
✅ Send transactional emails (order confirmations, shipping updates).
✅ Improve our website and services.
✅ Send marketing emails (only if you opt-in).
✅ Comply with legal and regulatory requirements.
4. Payment Processing & Security
• We use Stripe, PayPal & Square to securely process payments.
• We do not store your payment card details. All transactions are encrypted and handled by PCI-DSS compliant payment providers.
5. How We Share Your Data
We never sell your personal data. However, we may share it with:
• Payment processors (e.g., Stripe, PayPal) to complete transactions.
• Delivery services (e.g., Royal Mail, DHL) to fulfill orders.
• Legal authorities if required by law (e.g., fraud prevention).
6. Data Retention
We keep personal data:
• For orders: Up to 6 years for tax and accounting purposes.
• For marketing: Until you opt-out.
• For customer inquiries: As long as necessary to resolve the request.
7. Your Rights (UK GDPR)
You have the right to:
✔️ Access your personal data.
✔️ Request corrections or deletions.
✔️ Withdraw consent for marketing at any time.
✔️ Object to data processing in certain cases.
✔️ Request data portability (where applicable).
To exercise your rights, contact us at hello@sallyvictoriaart.com
8. Data Security
We take security seriously and use:
🔒 SSL encryption on our website.
🔒 Secure payment processing via trusted third parties.
🔒 Limited access to customer data (only authorized personnel).
9. Cookies & Tracking
We use cookies to:
🍪 Improve website functionality.
🍪 Track website traffic via Google Analytics (anonymous data).
🍪 Store preferences (e.g., shopping cart items).
You can disable cookies in your browser settings, but this may affect site functionality.
10. Changes to This Policy
We may update this policy from time to time. Please check back periodically for updates.
11. Contact Us
For any privacy concerns, please contact:
📧 Email: hello@sallyvictoriaart.com